Last Updated: October, 2024 At Carolyn Hammond Art we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website (www.carolyn-hammond.co.uk) and subscribe to our email list.

1. Information We Collect 

We collect the following types of personal information: – Personal Data: Your name, email address, and any other contact information you provide when subscribing to our email list or contacting us via the website. – Usage Data: Information about how you interact with our website, including your IP address, browser type, pages visited, and other data that helps us improve your experience. – Order Information: If you make a purchase through our website, we may collect billing and shipping information, including your address and payment details.

2. How We Use Your Information

We use your personal information to:   – Provide and improve our services. – Process orders and manage payments. – Send you marketing emails, newsletters, and updates about new products, events, or special offers. – Respond to your inquiries and provide customer support. – Personalise your experience on our website.

3. Lawful Basis for Processing Data

Under UK GDPR, we process your personal data based on the following lawful grounds: – Consent: Where you have provided clear consent for us to process your personal data (e.g., subscribing to our email list). – Contractual Necessity: Where processing is necessary to perform a contract (e.g., fulfilling orders made through our website). – Legitimate Interests: Where processing is in our legitimate interest (e.g., to improve services), provided this does not override your rights and freedoms.

4. Email Marketing

If you have subscribed to our email list, we will send you updates, offers, and news about our products and services. You can unsubscribe from our emails at any time by clicking the “Unsubscribe” link at the bottom of our emails or by contacting us directly.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how our website is used. You can manage your cookie preferences or disable them entirely via your browser settings. However, disabling cookies may affect the functionality of our website.

6. Third-Party Services

We use third-party services, such as payment processors (e.g., Stripe or PayPal) and analytics tools (e.g., Google Analytics), which may collect and process your personal information in accordance with their privacy policies.  

7. Data Transfers Outside the UK

  If your personal data is transferred outside the UK or European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as Standard Contractual Clauses or other legally accepted mechanisms.

8. Your Data Rights

You have the right to: – Access the personal data we hold about you. – Request that we correct or update your personal data. – Request deletion of your personal data. – Object to the processing of your data for marketing purposes. – Withdraw consent for us to use your personal data at any time. To exercise any of these rights, please contact us at info@carolyn-hammond.co.uk.

9. Data Security

We take appropriate measures to secure your personal information and protect it from unauthorised access, disclosure, alteration, or destruction. However, no online data transmission is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

11. Complaints

If you believe we have mishandled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority. You can find more information about your rights on their website: www.ico.org.uk.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and update the “Last Updated” date at the top. Please review this policy periodically to stay informed of any changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at: Email: info@carolyn-hammond.co.uk